Frequently asked questions

Where is your facility located?

You’ll find us in South Boise at 6400 South Maple Grove Road.

Where can I pay my bill?

You’re welcome to pay your bill at our facility during office hours, but we also have a 24-hour kiosk for paying your bill after hours. Additionally, we offer the convenience of online bill pay!

Why would I want drive up access?

We imagine everyone would like the convenience of driving their vehicle right up to the door of their unit to unload, so we offer this feature to make it easier for you!

What are your office hours?

Our office is open from by appointment  Sunday- Thursday, 10:00 pm until 2:00 pm Friday and from 10:00 am until 4:00 pm on Saturday.

Is notice required to vacate a unit?

Yes, we require a 15-day notice to vacate a unit.  You may give notice in an email, in person or by phone. 

 

Do you offer parking options?

The largest unit we have available currently is a 10x25, which will fit a medium sized car.  We hope to have boat and RV parking available in our next phase.  Please watch the website for updates.

Is your facility secure?

It sure is! Our property is fenced, and you must have a security code to enter the property. We also use video surveillance to monitor the entire facility.

When can I access my unit?

Our access hours are from 8:00 am until 10:00 pm, seven days a week.

How can I get started?

It’s easy to get started. You can stop by our facility and talk to our staff or use our 24-hour kiosk on site. You can also call us - we have a call center staff ready to help you! In the event that you have rented a unit from the kiosk, you must go to the home page of this site, select the "Tenant Login" tab, and follow the instructions to create your Tenant portal to be able to make online payments.

Write a review